Enhancing Cross-Border Money Transactions with WISE (Formerly TransferWise)

Company Background

Wise, formerly known as TransferWise, was founded in the UK in January 2011 by Estonian businessmen Kristo Käärmann and Taavet Hinrikus. The company quickly disrupted the foreign exchange sector by offering a customer-centric approach that eliminated excessive fees and hidden charges. With over 10 million customers worldwide and more than £70 billion in transfers to date, Wise has revolutionised the industry.

Integration Objectives

Wise recognized the need to streamline its operational payment processes to further enhance customer satisfaction.

By integrating BetterPay's Real-Time Settlement, Direct Payment APIs, and Refund API, Wise aimed to achieve the following objectives:

• Improve the user experience during the checkout process.
• Retain Wise's branding and control over the payment flows.
• Enable near real-time payouts for refund requests.
• Simplify and strengthen the payment integration process.

BetterPay's Solutions

BetterPay, a trusted provider of payment solutions, collaborated closely with Wise to integrate their operation payment process using BetterPay's powerful APIs. The key solutions provided by BetterPay were as follows:

• Real-Time Settlement API
  BetterPay's Real-Time Settlement API allowed Wise to process cross-border transactions quickly and efficiently. This API facilitated the seamless transfer of funds, ensuring instant availability for the recipients, thereby reducing transaction time and enhancing customer satisfaction.
• Direct Payment APIs
  To maintain full control over the checkout user experience, Wise leveraged BetterPay's Direct Payment APIs. This integration enabled Wise to retain its branding and customise the payment flows according to its unique requirements. By integrating these APIs, Wise ensured a consistent and familiar payment experience for its customers, reinforcing trust and brand loyalty.
• Refund API
  BetterPay's Refund API played a crucial role in facilitating near real-time payouts for refund requests initiated by Wise customers. This API streamlined the refund process, reducing manual intervention and ensuring a seamless experience for users seeking refunds. By leveraging BetterPay's Refund API, Wise enhanced its customer service by providing swift resolution to refund requests, further boosting customer satisfaction.

Integration Process and Results

BetterPay worked closely with Wise to seamlessly integrate the payment process with their Mobile App and Website. The integration process involved close collaboration between the technical teams of both companies, ensuring smooth implementation and minimal disruption to Wise's existing infrastructure.

The results of the integration were highly favourable for Wise:

• Enhanced User Experience:

  By leveraging BetterPay's Direct Payment APIs, Wise improved the checkout user experience, ensuring a seamless and familiar payment flow. Customers could complete transactions efficiently, increasing overall satisfaction.

• Strengthened Branding:

  Retaining full control over the payment flows allowed Wise to showcase its branding consistently. This reinforced brand recognition and trust among customers, leading to increased loyalty.

• Improved Refund Process:

  BetterPay's Refund API enabled Wise to process refund requests in near real-time. This streamlined process minimised manual intervention, reducing the time and effort required to complete refund transactions.

• Increased Efficiency:

  By leveraging BetterPay's Real-Time Settlement API, Wise expedited cross-border transactions, resulting in faster fund availability for recipients. This increased efficiency reduced transaction time, leading to improved operational productivity.

Conclusion

Through the integration of BetterPay's Real-Time Settlement, Direct Payment APIs, and Refund API, Wise successfully enhanced its operational payment processes, resulting in improved user experience, strengthened branding, and increased efficiency. By collaborating closely with BetterPay, Wise continued to revolutionise the foreign exchange sector, solidifying its position as a leader in the fintech industry.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Streamlining Payment Processes:
Benefits of the IPK College and BetterPay Integration

College Background

IPK College is widely recognized as one of the leading colleges and universities in Penang, renowned for its commitment to academic excellence and holistic student development. The college caters to a diverse student population and offers a wide range of programs across various disciplines.

Integration Objectives

IPK College sought to enhance its payment collection processes to ensure efficiency, accuracy, and cost-effectiveness.

By integrating BetterPay's E-Invoicing platform and ERP integration features, IPK College aimed to achieve the following objectives:

• Automate payment collection for university and hostel fees.
• Scale up and handle monthly collections for thousands of students seamlessly.
• Improve collection rates and streamline the reconciliation process.
• Reduce administrative costs associated with payment management.

BetterPay's Solutions

BetterPay provided IPK College with two key solutions to streamline their payment processes:

• E-Invoicing Platform
  BetterPay's Zero-Coding E-Invoicing platform offered IPK College the ability to automate payment collection for university and hostel fees. This solution eliminated manual invoice generation and collection efforts, ensuring a seamless and efficient process. By automating invoicing, IPK College could easily scale up and handle monthly collections for thousands of students without burdening administrative resources
• ERP Integration Features
  BetterPay's ERP integration features allowed IPK College to synchronise their SQL accounting software with BetterPay's platform. This integration streamlined the reconciliation process by automatically updating payment records and eliminating the need for manual data entry. By integrating with their existing ERP system, IPK College improved collection rates and reduced the risk of errors or discrepancies in financial records.

Integration Process and Results

IPK College collaborated closely with BetterPay to integrate their payment processes using the E-Invoicing platform and ERP integration features. The implementation process involved mapping IPK College's specific requirements and configuring the system accordingly. The technical teams of both IPK College and BetterPay worked in tandem to ensure a smooth integration, minimising disruptions to the college's existing infrastructure.

The integration yielded significant benefits for IPK College:

• Streamlined Payment Collection:

  BetterPay's E-Invoicing platform automated payment collection for university and hostel fees, eliminating manual effort and reducing the risk of errors. This streamlined process ensured timely payments and improved overall collection rates.

• Enhanced Scalability:

  With BetterPay's Zero-Coding E-Invoicing platform, IPK College could seamlessly handle monthly collections for thousands of students. The scalable nature of the solution accommodated the college's growing student population without compromising efficiency.

• Improved Reconciliation Process:

  BetterPay's ERP integration features synchronised IPK College's SQL accounting software with the payment platform. This automated reconciliation process eliminated manual data entry, reducing the chances of errors and discrepancies. The college could now access accurate and up-to-date financial records in real-time.

• Reduced Administrative Costs:

  By automating payment collection and reconciliation processes, IPK College significantly reduced administrative costs associated with manual payment management. The streamlined operations allowed administrative staff to focus on more value-added tasks, enhancing overall operational efficiency.

Conclusion

Through the integration of BetterPay's E-Invoicing platform and ERP integration features, IPK College successfully streamlined its payment processes, achieving scalability, improved collection rates, and reduced administrative costs. By leveraging BetterPay's innovative solutions, IPK College continues to provide its students with an efficient and seamless payment experience while maintaining its position as a leading educational institution in Penang.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Enhancing Payment Solutions for Viu

Company Background

Viu International Ltd, a subsidiary of the PCCW Media Group Company, operates Viu, offering a wide range of popular TV shows, movies, and original content. With a global audience base, Viu sought to optimize its payment gateway to facilitate seamless subscription fee collection.

Integration Objectives

Recognizing the need for a robust payment gateway, Viu partnered with BetterPay to achieve the following objectives:

1. Enable a smooth and convenient payment process for subscribers.
2. Connect swiftly and securely to online banking and e-wallet networks, particularly in Malaysia.
3. Streamline payment collection for monthly, quarterly, and annual subscriptions.
4. Enhance customer satisfaction by offering a reliable and efficient payment experience.

BetterPay's Solutions

BetterPay provided Viu with tailored solutions to address their payment challenges:

1. Standard Payment APIs: BetterPay's fast Standard Payment APIs facilitated seamless connectivity to Malaysia's online banking and e-wallet networks. Subscribers could conveniently make payments using their preferred platforms, eliminating manual processes and intermediaries.
2. Voucher Management: In addition to standard payment options, Viu integrated Betterpay’s Voucher Management capabilities, allowing subscribers to redeem vouchers and promotional codes for discounted subscription periods. This expanded payment flexibility enhanced customer engagement and loyalty.

Integration Process and Results: Viu and BetterPay collaborated closely throughout the integration process, ensuring a smooth transition and optimal user experience. The technical teams of both companies worked diligently to implement the payment solutions effectively.

The integration yielded significant benefits for Viu:

Key Results

The integration yielded significant benefits for Viu:

1. Seamless Payment Experience: Subscribers enjoyed a smooth and convenient payment process, leading to increased satisfaction and retention.
2. Efficient Connectivity: BetterPay's fast APIs enabled swift and secure connections to online banking and e-wallet networks, minimizing transaction delays.
3. Streamlined Subscription Payments: Viu successfully streamlined the collection of subscription fees, reducing administrative overhead and enhancing operational efficiency.
4. Enhanced Customer Satisfaction: By offering Betterpay’s diverse payment options, including vouchers and promotional codes, Viu improved customer engagement and loyalty.

Conclusion

Through its collaboration with BetterPay, Viu achieved its objectives of enhancing payment solutions and improving user experience. By leveraging BetterPay's Standard Payment APIs and integrating Voucher Management capabilities, Viu solidified its position as a leading OTT video streaming provider. Moving forward, Viu remains committed to innovation and customer-centricity, continuously striving to meet the evolving needs of its global audience.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Streamlining E-commerce with Betterpay's Zero-Coding Integration:
Pet Lovers Centre's Success Story

Integration Objectives:

Recognizing the need for seamless e-commerce integration, PLC sought a solution that would streamline their payment processes and enhance customer satisfaction. By integrating Betterpay's zero-coding integration approach, PLC aimed to achieve the following objectives:

1. Simplify the integration process: Viu, an over-the-top (OTT) video streaming provider based in Hong Kong, is renowned for its extensive collection of premium content.
2. Enhance scalability: VAs a growing business, PLC needed a solution that would allow them to adapt and scale their e-commerce capabilities to meet future market demands.
3. Expedite time-to-market: PLC aimed to minimise implementation timelines, enabling them to launch new products and promotions swiftly.

BetterPay's Solutions

Betterpay, renowned for its zero-coding integration approach and support for multiple out-of-the-box integrations, partnered closely with PLC to achieve their objectives. The key solutions provided by Betterpay were as follows:

• Zero-Coding Integration:
  Betterpay's zero-coding integration approach eliminated the need for complex custom coding, streamlining the process for PLC. By utilizing pre-built connectors and intuitive interfaces, PLC could integrate their e-commerce store seamlessly with various platforms without the need for technical expertise.
• Flexibility and Scalability:
  Betterpay's support for multiple out-of-the-box integrations, including WooCommerce, OpenCart, Prestashop, Drupal, and ECWID, empowered PLC to adapt and scale their e-commerce capabilities effortlessly. This flexibility allowed PLC to enter new markets and cater to diverse customer preferences.
• Improved Time-to-Market:
  With Betterpay's zero-coding approach, PLC achieved faster integration timelines, enabling them to launch new products and promotions more efficiently. This agility allowed PLC to respond promptly to market trends and customer demands.

Integration Process and Results

Betterpay collaborated closely with PLC's technical team to seamlessly integrate their e-commerce store with multiple platforms. The integration process involved minimal disruptions to PLC's existing infrastructure, ensuring a smooth transition.

Benefits of Zero-Coding Integration for Pet Lovers Centre:

• Efficiency and Cost Savings:

  The zero-coding approach significantly reduced PLC's reliance on specialized developers and resources, leading to cost savings and efficient integration.

• Time Efficiency:

  The simplified integration process expedited PLC's time-to-market, allowing them to stay ahead of the competition and capitalize on emerging opportunities.

• Scalability and Adaptability:

  Betterpay's support for multiple out-of-the-box integrations enabled PLC to scale their operations and expand into new markets, fostering long-term growth.

• Enhanced Customer Experience:

  The seamless integration facilitated by Betterpay's zero-coding approach resulted in an improved user experience for PLC's customers, leading to increased satisfaction and loyalty.

Conclusion

By leveraging Betterpay's zero-coding integration approach, Pet Lovers Centre achieved a seamless and efficient e-commerce integration, enhancing their operational capabilities and customer experience. The collaboration between PLC and Betterpay exemplifies the benefits of embracing innovative solutions in streamlining business operations and maintaining a competitive edge in the dynamic world of e-commerce. With Betterpay's support, Pet Lovers Centre solidified its position as the largest online pet shop and pet care retail chain in Southeast Asia, setting a benchmark for excellence in the industry.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Empowering Bee Cheng Hiang's Retail Experience with Betterpay Payment Links

Integration Objectives:

As Bee Cheng Hiang expanded its retail presence across multiple territories, they sought to enhance their customer experience and streamline their ordering and payment processes.

Integrating the website and retail outlets through Betterpay was a strategic move to achieve the following objectives:

1. Seamless Online and In-store Experience: Bee Cheng Hiang aimed to offer customers a seamless experience, allowing them to place orders online and collect items in-store conveniently.
2. Efficient Payment Processing: The company sought to simplify their payment processing, ensuring secure and hassle-free transactions for both online and in-store customers.
3. Enhanced Customer Satisfaction: By leveraging Betterpay's payment solutions, Bee Cheng Hiang aimed to improve customer satisfaction through a user-friendly and efficient payment process.

BetterPay's Solutions

Betterpay collaborated closely with Bee Cheng Hiang to integrate their website and retail outlets, ensuring a cohesive and efficient payment ecosystem. The key solution provided by Betterpay was the implementation of payment links integrated with Business WhatsApp to streamline Bee Cheng Hiang's online and in-store payment processes.

Benefits of Payment Links

• Seamless Omni-channel Experience:
  By leveraging Betterpay's payment links, Bee Cheng Hiang achieved a seamless integration of their online and in-store experiences. Customers visiting the website could place orders and complete transactions with ease using the payment links. Similarly, customers walking into retail outlets had the convenience of ordering through payment links at the store and collecting their items without delay.
• Convenience and Flexibility:
  Payment links provided customers with the flexibility to pay through various payment methods, such as FPX Online Banking, credit cards, debit cards, and e-wallets. This flexibility catered to diverse customer preferences and enhanced overall convenience.
• Efficiency in Transaction Processing:
  Payment links facilitated swift and efficient transaction processing. Customers could simply click on the payment link, enter their payment details, and complete the transaction securely and quickly.
• Enhanced Security:
  Betterpay's payment links ensure a secure payment environment for Bee Cheng Hiang's customers. The integration adhered to industry-standard security protocols, safeguarding sensitive payment information.
• Reduction of Queues and Waiting Times:
  At retail outlets, payment links significantly reduced queues and waiting times. Customers could make payments swiftly through payment links, reducing in-store congestion during peak hours.

Integration Process and Results

Betterpay worked closely with Bee Cheng Hiang to seamlessly integrate the payment links into their website and retail outlets. The integration process involved minimal disruption to the existing infrastructure, ensuring a smooth transition.

As a result of this integration, Bee Cheng Hiang witnessed the following benefits:

• Enhanced customer satisfaction through a streamlined payment process
• Increased operational efficiency at retail outlets with reduced queuing times
• A consistent and user-friendly payment experience across online and in-store channels
• A secure and reliable payment ecosystem for both the company and its customers

Conclusion

By leveraging Betterpay's payment links, Bee Cheng Hiang successfully enhanced its retail experience, offering customers the convenience of seamless online and in-store transactions. The integration not only improved customer satisfaction but also increased operational efficiency at retail outlets. Betterpay's collaborative approach and innovative payment solutions continue to empower businesses like Bee Cheng Hiang in delivering exceptional customer experiences and solidifying their position in the highly competitive F&B industry.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Enhancing Insurance Premium Management: Great Eastern Insurance's Success with Betterpay's Recurring Cards API

Integration Objectives:

As Great Eastern Insurance sought to modernise its payment processes and improve customer convenience, they partnered with Betterpay to achieve the following integration objectives:

1. Automated Insurance Premium Collection: Great Eastern Insurance aimed to streamline premium collection by implementing an automated payment solution, reducing manual intervention and ensuring timely payments from customers.
2. Efficient Onboarding and Management: The company sought to expedite the onboarding process for new customers, allowing them to purchase insurance seamlessly through their website while maintaining robust customer data management.

BetterPay's Solutions

Betterpay's Recurring Cards API offered the perfect solution to address Great Eastern Insurance's integration objectives. The key solution provided by Betterpay was the implementation of the Recurring Cards API to manage and collect insurance premium payments from customers automatically.

Benefits of Recurring Cards API:

• Automated Premium Collection:
  The API allowed Great Eastern Insurance to automate premium collection from customers. With recurring payments, customers' credit or debit cards are automatically charged at specified intervals, ensuring timely payments without the need for manual follow-ups.
• Minimized Lapse in Coverage:
  By automating premium collection, Great Eastern Insurance reduced the chances of lapses in coverage due to missed or delayed payments. The API ensured that customers' policies remained active, providing them with continuous protection.
• Improved Cash Flow Management:
  This facilitated consistent and predictable cash flow for the company. Timely premium payments enhanced the company's financial stability and operational efficiency.
• Enhanced Customer Convenience:
  Customers benefited from the convenience of automated payments. With their cards automatically charged, they didn't have to worry about remembering payment due dates or facing payment disruptions.
• Fast and Effortless Onboarding:
  The Recurring Cards API allowed for fast onboarding and management of customers. New customers could seamlessly purchase insurance through Great Eastern Insurance's website, and their payment information was securely stored for future recurring payments.
• Enhanced Security:
  Betterpay’s robust security measures ensured that customers' payment data was protected at all times. Great Eastern Insurance could rest assured that sensitive payment information was handled securely.

Integration Process and Results

Great Eastern Insurance collaborated closely with Betterpay to integrate the Recurring Cards API into their payment system. The integration process was seamless, with minimal disruptions to Great Eastern Insurance's existing infrastructure.

As a result of this integration, the company witnessed the following benefits:

• Streamlined premium collection process, reducing manual efforts and operational costs
• Improved customer satisfaction due to convenient and automated premium payments
• Reduced lapses in coverage, leading to enhanced customer retention and loyalty
• Fast onboarding and efficient customer data management, facilitating a smooth purchasing experience

Conclusion

Through the implementation of Betterpay's Recurring Cards API, Great Eastern Insurance transformed its premium collection process, delivering enhanced convenience to customers and improving overall operational efficiency. The collaboration with Betterpay exemplifies how innovative payment solutions can empower insurance companies to better serve their customers and maintain their position as industry leaders. Great Eastern Insurance's success story is a testament to the value that Betterpay's Recurring Cards API brings to the insurance industry, simplifying premium management and elevating the customer experience to new heights.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”

Transforming Early Education Management with Betterpay's Direct API Integration - Success Stories of LittleLives and Twinklinc

Empowering Human Connection:

LittleLives: With a deep commitment to fostering human connections, LittleLives places the essence of meaningful engagement at the forefront of their endeavours. Driven by this ethos, they have crafted an all-encompassing school management system designed to simplify intricate administrative tasks at preschools. This system acts as a bridge, connecting educators, parents, and students to create a seamless learning ecosystem.

Twinklinc: Twinklinc stands as an innovative solution dedicated to early education and childcare management in Malaysia. By offering an all-in-one platform, they empower educators and parents to collaborate seamlessly in nurturing children's growth and development. Twinklinc's holistic approach encompasses every facet of early education, enhancing engagement and communication.

Integration Objectives:

Both Twinklinc and LittleLives recognized the importance of seamless payment processing as an integral part of their comprehensive solutions.

Both companies aimed to achieve the following objectives:

1. Streamlined Payment Collection: Simplifying the payment process for parents was a priority for both companies. The Direct Payment APIs were leveraged to facilitate quick and efficient payment collection, reducing administrative burdens for preschool staff.
2. Enhanced User Experience: Twinklinc and LittleLives sought to provide a seamless and user-friendly payment experience for parents and educators, promoting overall customer satisfaction and engagement.

Betterpay's Direct API Integration:

Both LittleLives and Twinklinc have incorporated Betterpay's Direct API into their platforms, facilitating a cohesive and efficient payment ecosystem. This empowers parents to make payments, such as tuition fees and activity charges, directly through the platforms. Additionally, this simplifies payment tracking and reconciliation for educators, minimising administrative complexities.

Benefits of Integration:

• Efficient Payment Processing:
  Both Twinklinc and LittleLives streamlined payment collection processes, reducing manual tasks and saving valuable time and resources.
• Enhanced Administrative Efficiency:
  The integration reduces manual intervention, enabling educators to focus on providing quality education.
• Enhanced Parent Satisfaction:
  The seamless payment experience improved parent satisfaction, fostering a positive relationship between parents and early education providers.
• Data Privacy and Security:
  With Betterpay's robust security measures, both Twinklinc and LittleLives ensured the privacy and protection of sensitive payment information, instilling confidence and trust in parents.
• Seamless Integration:
  The implementation was smooth and efficient, with minimal disruptions to the existing infrastructure of Twinklinc and LittleLives.

Integration into Android and iOS Apps:

Betterpay's Direct API effortlessly integrates into both LittleLives and Twinklinc's Android and iOS apps. The integration process is guided by comprehensive API documentation, supported by dedicated Whatsapp technical support that simplifies implementation.

Conclusion

The stories of LittleLives and Twinklinc underscore the transformative potential of Betterpay's Direct API integration in the realm of early education. By seamlessly integrating payment processing into their platforms, both companies enhance parent engagement, simplify administrative tasks, and create cohesive learning ecosystems. The ease of integration into Android and iOS apps further amplifies the impact, making Betterpay an invaluable partner in reshaping the future of education. As a trusted payment partner, Betterpay continues to empower EdTech companies to elevate the early education landscape and make a positive impact on the lives of children and educators alike.

“The content herein is prepared by BetterPay for informational purposes only and does not represent the views or opinions of, or endorsement by any entity referenced herein. All trademarks, logos and brand names are the property of their respective owners.”